Terms & Conditions

Welcome to the PELLOBELLO.COM terms and conditions, which apply to all items ordered from PELLOBELLO.COM. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team (service@pellobello.com)

We offer tracked and fast delivery to most countries in the world by either DB Schenker or DHL Express. Charges apply all options.

Prices and estimated delivery times are shown at checkout. Delivery times for orders containing pre-ordered items will be up to 2 weeks.

We are unable to change your delivery address once an order has been dispatched.

If you decide to refuse or don’t pick up the shipment from us you are responsible for the original shipping costs to you and the cost of returning the shipment to us. This amount will be subtracted from your merchandise refund.

All orders are shipped from Sweden. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

If you have any questions concerning delivery of your order, please contact our Customer Services Team (service@pellobello.com)

In order to track your order with us, you will need to have your tracking number with you. This can be located by clicking the link for tracking in your order shipping confirmation email.

If your tracking number (sändningsnummer) begins with 606 please click here or click here to track your parcel.

If your tracking number (sändningsnummer) begins with 389 please click here to track your parcel.


We accept Visa, Visa Electron, Maestro, MasterCard and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

We charge you for your order in Swedish Krona. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.


All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.


We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

When you reach the checkout process at pellobello.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

There are several benefits using the Securecode when shopping online:

– Shop online with added security and peace of mind.

– Your personal password is linked to your card only, and not to your computer.

– This security scheme will help to prevent unauthorized purchases.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

We guarantee to refund any non-customised item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. All purchases can only be returned by post. You are required to return unwanted orders at your own cost.

The returning parcel shall contain the unwanted items and a note that states your name, order number, which item you are returning and be sent to:
Box 4318
20314 Malmö

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 5 working days for the refund to show in your account.

Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. All payments are made and refunded in the store base currency SEK. Depending on the currency that the card that you paid with is issued there might be a difference between the initial paid amount and refunded amount due to currency rates changing during the time. This difference will not be paid out nor does it have to be paid back during the refund.

Please note that items must be returned with all of the tags intact and with the dispatch note you received enclosed.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Our most popular feather and mongolian jackets are made of animal and poultry by-products. This means, that carcasses are fully utilized and processed for meat and feed.
Products which are made of real fur or feather may have small imperfections, slight variations in color or shedding which should not be considered as defects but rather features of a natural product. Shedding of feathers is normal and does not warrant a return.

Please be aware that darker colours may transfer onto light coloured materials.

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘PLACE ORDER’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been dispatched.
Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
We continually update our website. Some website promotions may not be available to customers in particular jurisdictions.

At Pellobello we are committed to maintaining your privacy. Our privacy policy statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

We ask for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletters.
When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Pellobello.
If you do not wish to be contacted for these purposes, you can inform us about your marketing preferences by unsubscribing in the bottom of the emails.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Pellobello.
We will not pass your information on to any other third parties for marketing purposes unless you have agreed for us to do so.

A Cookie is a small data file that is stored by your Web browser on your computer. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the Help content of your browser for more information on selecting or deselecting Cookies.

In an attempt to provide you with increased value, we may from time to time include third party links on our Website. These linked sites have separate and independent privacy policies. We encourage you to review those policies when you visit those sites. This Privacy Policy Statement only covers our Website and does not cover any other website. We therefore have no responsibility or liability for the content and activities of these linked sites.

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Pellobello. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

Copyright © Pellobello

This website is owned and operated by and the contract for any items ordered is with:

Pellobello AB.
Registered in Sweden
Company No. 559058-2028
Registered address:
Fersens väg 7
211 42 Malmö

VAT No: SE559058202801

PelloBello AB
Fersens väg 7
211 42 Malmö

Do not hesitate to contact us by sending an email.

We do not take any responsibilty for contact information posted on external websites. If you want to get in touch with us, please use the information posted on this page.

If you contact us by email we will do our best to answer customer and pre-sales related emails within 48 hours.

Emails about customer service and pre-sales questions can be sent to service@pellobello.com

Emails about PR and blogging opportunities can be sent to fashion@pellobello.com

Emails about retail inquiries can be sent to retail@pellobello.com

If our reply doesn’t show up in your inbox, make sure to check your spam inbox, sometimes our emails gets marked as spam.