Terms & Conditions

Welcome to the PELLOBELLO.COM terms and conditions, which apply to all items ordered from PELLOBELLO.COM. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy regarding personal information provided by you.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team (service@pellobello.com)

We offer tracked and fast delivery to most countries in the world by either DB Schenker or DHL Express. Charges apply all options.

Prices and estimated delivery times are shown at checkout. Delivery times for orders containing pre-ordered items will be up to 2 weeks.

We are unable to change your delivery address once an order has been dispatched.

If you decide to refuse or don’t pick up the shipment from us you are responsible for the original shipping costs to you and the cost of returning the shipment to us. This amount will be subtracted from your merchandise refund.

All orders are shipped from Sweden. Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs office.

If you have any questions concerning delivery of your order, please contact our Customer Services Team (service@pellobello.com)

In order to track your order with us, you will need to have your tracking number with you. This can be located by clicking the link for tracking in your order shipping confirmation email.

If your tracking number (sändningsnummer) begins with 606 please click here or click here to track your parcel.

If your tracking number (sändningsnummer) begins with 389 please click here to track your parcel.

PAYMENT OPTIONS

We accept Visa, Visa Electron, Maestro, MasterCard and PayPal.

If you have paid on your debit, credit or charge card you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
Please see www.paypal.com for information on PayPal payments.

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. The delivery charges will depend on the delivery option that you choose and will be shown during the checkout process.

We charge you for your order in Swedish Krona. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities.

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.

VISA & MASTERCARD SECURECODE

We are working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.

When you reach the checkout process at pellobello.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.

This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.

There are several benefits using the Securecode when shopping online:

– Shop online with added security and peace of mind.

– Your personal password is linked to your card only, and not to your computer.

– This security scheme will help to prevent unauthorized purchases.

Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information.

Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.

We guarantee to refund any non-customised item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. All purchases can only be returned by post. You are required to return unwanted orders at your own cost.

The returning parcel shall contain the unwanted items and a note that states your name, order number, which item you are returning and be sent to:
Pellobello
Box 4318
20314 Malmö
Sweden

Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed.
The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 5 working days for the refund to show in your account.

Refunds will be credited to your original method of payment. Orders paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid back to the other payment method originally used. All payments are made and refunded in the store base currency SEK. Depending on the currency that the card that you paid with is issued there might be a difference between the initial paid amount and refunded amount due to currency rates changing during the time. This difference will not be paid out nor does it have to be paid back during the refund.

Please note that items must be returned with all of the tags intact and with the dispatch note you received enclosed.

COLORS AND SIZES

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Please be aware that darker colours may transfer onto light coloured materials.

MATERIALS

Products which are made of real fur or feather may have small imperfections, slight variations in color or shedding which should not be considered as defects but rather features of a natural product. Shedding of feathers is normal and does not warrant a return.

PelloBello’s Ethical Approach to Raw Materials Sourcing

Here, at PelloBello, we fully support the ideas of ethical business conduct and the humane treatment of animals. In purchasing our products you can rest assured knowing they have been manufactured according to the highest standards of quality and with minimal impact to the environment. We practice the responsible use of raw-materials and a cruelty-free approach to obtaining them.

Our company believes that breeding and killing animals solely or predominantly to obtain their fur is a relic that violates moral and ethical norms. In order to uphold our beliefs, winter season 2017 and other lines will not use the fur of wild animals such as fox, mink and raccoon.

We do not support the idea of cruel treatment of animals by any means, and deeply condemn such practices. We are convinced that animals have the rights to life and humane mortification without causing pain and suffering. Therefore we meticulously select suppliers that profess the similar views on doing business.

Our company adheres to the idea of rational consumption of resources; hence we do not work with fur-farms, and all the raw materials for our products are animal and poultry by-products. This means, that carcasses are fully utilized and processed for meat and feed. Such a technology is much more favorable than fur-farms which simply throw away or destroys carcasses after obtaining their fur.

All the materials we deploy, such as feather, rabbit fur, lamb wool and fur, are ethically sourced from the responsible husbandries that do not practice animal mistreatment or neglect. The production farms we partner with do not implement practice of live-plucking, force-feeding or other deliberate infliction of harm to animals and birds.

Why We Work With Natural Fur and Feathers

While there are multitude of substitutes for natural fur, leather, down and feathers there are also negative effects on the environment as the raw-materials and technology implemented in the manufacturing of faux fur are not always eco-friendly.

Wool, fur and feather are absolutely natural and ecologically innocuous materials, produced by nature itself. We do not utilize any chemicals that are considered to cause significant harm to the environment. In addition, the raw materials that we use are renewable and sustainable, which means their stock is maintained at a certain level without depletion. Also, by refusing to work with the fur of wild and endangered animals we strive to sustain their population and save the places of their natural habitat. This means that our manufacturing process mitigates any possible environmental damage.

The production of artificial fur can be much less eco-friendly. Manufacturing requires the use of synthetics materials produced out of coal, limestone and petroleum. These resources are no-renewable; so inconsiderable and excessive consumption will inevitably lead to depletion of these valuable resources.

Natural fur is one of the most durable materials. Clothes made out of this raw material can serve for decades. Artificial fibers, for all their strength, do not have such wear resistance. The fibers begin to get tangled, crumble and clothes lose their appearance. This forces consumers to purchase new clothing more often and, consequently, more resources are deployed to make new products.

Also, please do remember that synthetic fur is not bio-degradable, so products that have not been recycled can potentially pollute the soil for centuries. Conversely, fur and products of its production can decompose without causing harm to the environment.

In conclusion we would like to say, that purchasing PelloBello’s clothing you not only get attractive, durable and green products, but you also support our ideas of sustainable use of recourses. Our business is based on the principles of environmental friendliness, cruelty-free treatment of animals and respect for nature. We are grateful to nature for being able to use its gifts and we want to pay it back with using solicitous attitude in running our business.

When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until dispatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘PLACE ORDER’ button.

Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity

If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been dispatched.
Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change.
We continually update our website. Some website promotions may not be available to customers in particular jurisdictions.

Pellobello AB Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from http://www.pellobello.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting Google at https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at service@pellobello.com or by mail using the details provided below:

Fersens väg 7, Malmö, 21142, Sweden

Last update: 2018-05-25

For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website.

All rights, including copyright, in this website are owned by or licensed to Pellobello. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

Copyright © Pellobello

This website is owned and operated by and the contract for any items ordered is with:

Pellobello AB.
Registered in Sweden
Company No. 559058-2028
Registered address:
Fersens väg 7
211 42 Malmö

VAT No: SE559058202801
service@pellobello.com

PelloBello AB
Fersens väg 7
211 42 Malmö
Sweden

Do not hesitate to contact us by sending an email.

We do not take any responsibilty for contact information posted on external websites. If you want to get in touch with us, please use the information posted on this page.

If you contact us by email we will do our best to answer customer and pre-sales related emails within 48 hours.

Emails about customer service and pre-sales questions can be sent to service@pellobello.com

Emails about PR and blogging opportunities can be sent to fashion@pellobello.com

Emails about retail inquiries can be sent to retail@pellobello.com

If our reply doesn’t show up in your inbox, make sure to check your spam inbox, sometimes our emails gets marked as spam.